FAQs

ABOUT US.

Xscape Pods, Chino Hills first Escape Room offers an alternative option to our customers and community by providing 3 uniquely themed Escape Rooms for friends and family. We can also provide Team Building, host private events and support our community with fundraiser events for non profit groups, sport teams, PTAs/PTOs. 

WHO WE ARE?

 

WHAT IS AN ESCAPE ROOM?

What sets escape rooms apart from other real-life gaming experiences is that players are in control of the outcome of the game. Simply put, escape rooms are designed to lock players inside a room where they’ll have to race against the clock to uncover secrets and clues to help them escape. It is up to the players to use their observation and logic to uncover the room’s secrets and earn their freedom before time runs out. Xscape Pods offers 3 uniquely themed and challenging rooms.

HOW DO I GET OUT OF AN ESCAPE ROOM?

Once locked in the room, you will have 60 minutes to search for clues and solve puzzles, hopefully leading to your escape. It’s up to you and your friends to crack our codes in time and find the correct escape route.

HOW DO ESCAPE ROOMS WORK?

Teams will have to work together and combine their wits to successfully free themselves before the 60-minute clock runs out. While you will essentially be locked inside a room, know that you may ask to be let out if you or anyone else feels uncomfortable for any reason during the course of the game. Your safety and comfort are among our highest priorities.

HOW CAN I PLAY AND ESCAPE ROOM?

Gather your friends, family, or coworkers and book the room of your choice. Each room has a wholly immersive atmosphere and story to set the stage for your adventure. Escape rooms are the perfect chance to put your puzzle-solving skills to the test and have fun!

You are not, however, required to buy all of the tickets available for a room in order to play. Buy as many or as little tickets as you like. Your group will be added into a game with others who bought tickets for that room.

IS IT FUN?

Don’t take our word for it, look us up, find some reviews, and then come see what all the fuss is about. We promise you will walk out of your game smiling and laughing, win or lose. It is Xtra fun! 

FAST

Every second counts and time goes by faster than the last day of your most recent vacation, but the memory will last. So bring your family, friends, coworkers, and neighbors to something they won’t forget. You will want to become Xpert to beat the clock! It is the team building experience that everyone will remember.

LIVE

Video games, they are everywhere these days; we can play on our televisions, computers, and right on our phones. Ever wonder what it would be like to be IN the game? Wonder no more. Xscape Pods is all about players’ Xperience.

ADDICTING

You will want to come back and level up your skills in this interactive and Xciting game with family, friends and someone you just met! Add us to your list of to do’s, you won't regret it.

WHO SHOULD PLAY?

STUDENTS

Enjoy brain teasers, puzzles, and scavenger hunts? Want to try something new for a change? Click the Book Now button above to begin your adventure in one of our 60 Minute Xscape Pods! Bring yourself and another 1-7 Players in any of our currently open rooms and you'll be talking about it for weeks.

FAMILY AND FRIENDS

Looking for something unique that will entertain both you and the kids Escape rooms are also ideal for birthdays, anniversaries, graduations, wedding parties, and anyone looking to host fun out-of-the-box events. Our Live Action Escape Rooms are an excellent way to spend some quality time with your family and friends as you work together in a real scenario to find clues, solve puzzles! Going to the movies is so last year, book a room today andvget your kids smiling and off those phones! Celebrate a birthday or a family event, we can help you to make this an eXtra memorable event. 

CORPORATE EVENTS

Tired of dull and conventional team building events? Xscape Pods will provide challenging scenarios for your team. 

Escape rooms offer a truly unique cerebral workout that is perfect when you want your team to bond. Help your employees grow with this amazing opportunity to get out of the office with a great team-building experience. Unless you go with irony and make them escape The Office, which we highly support. It will be a social opportunity they’ll never forget. This is a completely new and unique opportunity to find out who your leaders really are and how well they can work together. Bring your team to the next level and build your competitive edge. See our Event page for more information about Team Building.

TOURIST AND TRAVELLERS

Looking for fun things to do or a tourist attraction, what better way to complement your trip than to experience Xscape Pods. Our unique form of immersive live action game is both challenging and exciting. This will create memories that will last until you come back and see us again. We are taking puzzles and riddles to a whole new level! Click on the book now button to reserve a room.

How much is it per person?

Our admission price per person is $32. We encourage you to join our newsletter mailing list or follow us on social media to get special discount offers.

How early should we arrive?

Please arrive at least 15 minutes before the start time of your game, to sign waivers and meet your Game Master.

What if I (we) are late to our Escape Game?

Once the Escape Game has begun you will not be allowed to enter the Escape Game, and there are no refunds. We have a limited number of spots for each Escape Game and time slot. 

Can I have the room just for my group?

If you do not pay to book the entire room for yourself, you will be playing with strangers but what a way to make new friends. From Wednesday to Saturday, you can have the whole room just for your group. You do not need to have the maximum number of participants but you are required to pay a flat fee for a private group session.

On Sunday, we offer private session if you meet 50% of the full room capacity. Please contact us in advance prior to booking.

What else do I need to know?

If anyone is intoxicated, we reserve the right to refuse service with no refund.
All players must sign a waiver and attend a safety presentation.
All games start on time, even if someone is running late.
Please use the restroom PRIOR to coming so we can keep your event and those following you on time.

REFUND POLICIES

Due to the nature of this being a live event, there are no refunds, cancellations or rescheduling.
If you are bringing a minor under the age of 18, an adult must remain on site at all times during their event.

  • Late for appointment

    These are live-action events. You must arrive on time in order to participate. There are no refunds, exchanges or rescheduling permitted for late arrivals.

  • Do I need a reservation?

    Yes, a reservation is necessary. We do not take walk-ins. All events must be scheduled in advance. If you don’t see an event time that suits you, call us to make arrangements for a special time/date or schedule a time at 909-696-6053

  • What happens if I can’t make my appointed time?

    We’re sorry but all sales are final. There are no refunds, exchanges or rescheduling permitted.